Please read these terms and conditions carefully as you must agree to them before commissioning any project.

In the unlikely event of a dispute, they will provide clarification for all parties.

Your copywriting brief

Your brief should specify:

  • Exactly what needs to be done;
  • Any word limits or other restrictions;
  • All relevant information; and
  • The timeframe within which the work needs to be completed.

I can work with you to put a brief together so we are both clear on how the project should proceed.

Your quotation

Unless otherwise agreed, the project will be costed and quoted upfront before any work commences.

The price quoted will include:

  • All consultation and advice; and
  • Up to two rounds of complimentary revisions.

The price quoted will not include:

  • Additional work created by changes to your original brief;
  • Revisions requested after the final draft is submitted; or
  • Any out-of-pocket expenses.

All upfront quotations are valid for one month from the issue date.

Commissioning your project

When you receive your quotation and decide that you want to go ahead, you will need to confirm this in writing. An email is fine.

By returning a written confirmation, you confirm that:

  • You are authorised to commission the work, either directly on behalf of another company, or on behalf of a third-party client;
  • You have read and understood the terms and conditions laid out on this page;
  • You have agreed to the amount you have been quoted; and
  • You are happy for me to begin working on the project specified.

Meetings

The first meeting to discuss a new project is free.

For businesses within a 20-mile radius of my business address, this will comprise a face-to-face meeting, either at your place of work or at an agreed location within the county.

For businesses beyond the 20-mile radius, the free meeting can be conducted by phone or video call using an agreed method.

Subsequent meetings will be charged at a flat rate of £80.00.

Timescales and deadlines

I will make every effort to complete your project within the agreed timeframe.

However, on very rare occasions, I may be unable to do so for reasons beyond my control.

Under such circumstances I shall not be liable for any loss or damages caused to you or your client.

Conditions of materials you supply

Rights and permissions

I cannot accept liability for ensuring that the necessary rights and permissions to use my work have been granted.

This is whether in relation to use of names, people, trademarks, registered or copyright words or phrases.

Copyright

You must confirm that you own the copyright for any written materials you supply, to be included in, or adapted for use in, your project.

Accuracy and authenticity

You must accept full responsibility for the authenticity of any research materials and citations you supply.

Project delivery

Your project will be delivered to you by email, or via the Google Drive if the file is too large to email.

When you receive your project, it will be your responsibility to:

  • Check you have received all the necessary components and that nothing is missing or incomplete;
  • Proofread the document to check that it is factually accurate and free from errors; and
  • Report any problems to me at your earliest convenience.

Project feedback

Project feedback can be accepted until the final invoice has been submitted. Complimentary revisions cannot be claimed retrospectively.

Feedback must be agreed by all decision makers and consolidated into one email or one set of tracked changes and submitted as follows:

First draft feedback

I will require feedback on your first draft within 5 working days unless a later date is agreed in advance.

If no feedback is received within 5 days, I will issue your invoice and the project will be considered complete.

Second draft feedback

If there is additional feedback after submission of the second draft, this will be required within 3 working days.

If no feedback is received within 3 days, I will issue your invoice and the project will be considered complete.

Final draft

The final draft is final. If further changes are required, they will be charged at £50 per hour, with a minimum charge of £50. This will be added to your final invoice.

Payment terms

Upfront deposits

For any project over £300 in value, I will require a 50% non-refundable deposit, to be paid before work commences.

The remainder of your payment will then be due 30 days after you receive your final invoice.

Final amount

Final amount payment terms are 30 days from the date of the invoice, unless otherwise agreed in writing.

Making payments

Payments can be made by electronic transfer/BACS.

Late payment fees

If your payment is late, I reserve the right to charge a late payment charge. This will be in line with The Late Payment of Commercial Debts (Interest) Act 1998.

Client satisfaction

I take great pride in my work and aim to consistently deliver an exceptional and professional service. However, I accept that there can be misunderstandings in any creative project.

If you are unhappy with the work or service you have received, please tell me, at your earliest convenience, what the issues are and give me the chance to resolve them.

Cancellation or incommunication

If you decide to cancel your project after you have commissioned it in writing, I reserve the right to charge for the hours I have worked on the project, up to the point of being informed of the cancellation.

If you decide to cancel your project after delivery of the first draft, you will be liable for the total fee, as specified in your written quotation.

If you are sent a draft of the project and fail to respond to this, or any further communications from me over a prolonged period, you will be liable for the total fee, as specified in your written quotation.

These conditions apply whether or not you intend to make use of the materials I have supplied.

Indemnity clause

I make every effort to ensure that your project is completed on time and to an exceptional standard.

However, in the unlikely event that something may go wrong, I have to include an indemnity clause. You agree to indemnify me against:

  • Any claim for compensation, loss compensation or damages resulting from your use, inability to use or reluctance to use the materials I have supplied;
  • Any claim by a third-part client for compensation, loss compensation or damages resulting from the use, inability to use or reluctance to use the materials I have supplied;
  • Any claim for loss, compensation or damages arising because the necessary rights, permissions and releases have not been granted;
  • Any claim over breach of copyright relating to materials you have supplied to me; and
  • Any claim over factual or statistical inaccuracies in materials you have supplied to me.

Ownership of copyright

I retain copyright of any materials I have supplied until the final payment is made in full.

Unless you expressly prohibit it, I reserve the right to use excerpts of your project on my website: jennylucascopywriting.co.uk; and in my personal portfolio.